Delivery and Return Policies

Place your order and you should get your kit within 3 working days following notification of dispatch.

All our UK orders are sent by recorded post and will require a  signature on delivery. As soon as the order is dispatched you will  receive email notification of the tracking number, the link by which you  can track your order and an estimated delivery date. 

If you would like to make a purchase and live outside the UK, an  additional charge for delivery will be added to your order. This will be £9.99 worldwide. 

Delivery charges only apply once on multiple piece transactions.

Deliveries are Monday to Saturday (excludes Bank Holidays) only.

From time to time you may need to return goods back to us. All returns  need to be back to us within 14 days of receiving the order for a refund  to be made. If the return is sent back after this time, we will only be  able to exchange the product up to the maximum returns period of 28  days.

We will exchange or refund items provided they are returned unworn,  unwashed and in the original packaging with tags still attached.

To return an item to us for refund/exchange just follow these simple steps:

1. Complete the 'Dispatch and Returns Note' sent with your item, along  with the item you would like to return and post back to us.
2. If you have lost the 'Dispatch and Returns note', get in touch and we will advise how to return the item. 

On all of our sales we offer free UK postage. Please note we cannot  refund any postage costs unless there was an error on our part, or if  items were returned faulty. In the case of faulty goods, we will refund  the full transaction cost, plus your return postage if we agree there is  a genuine manufacturing fault.

Please return goods using a tracking service like Royal Mail Recorded  Delivery as we cannot accept any responsibility for items lost in the  post on the way back to us.

We aim to refund or exchange products within 3 days of receiving them  back to  Category C . When exchanging goods you will receive email  notification when we dispatch the replacement, just like you did with  the original order. When refunding an order you will receive an email  letting you know when the funds have gone back to you. Please note that  it usually takes banks 2 to 3 working days to give you your money back.  Once you receive your email notification give it a few days before  checking your bank account, if you still haven't received the money back  give us a shout and we will look into it for you. Although we can't  hurry the banks up we can double check that the refund was processed  correctly.

We cannot offer refunds on any customised items, only exchanges.

Over the Christmas period, orders purchased from 1st December onwards  can be returned anytime up to 7th January for refunds or exchanges and  21st January for exchanges only. For orders purchased from 25th December  onwards our normal returns policy applies.

This returns policy does not affect your statutory rights as a consumer.