Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). Orders placed after 12pm GMT/BST may be processed the following business day.
UK Delivery
- Standard Delivery (3–5 business days) — £3.99
- Express Delivery (1–2 business days) — £7.99
- Free standard delivery on orders over £50
International Delivery
- Europe (5–10 business days) — from £12.99
- Rest of World (7–14 business days) — from £19.99
International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. We have no control over these charges and cannot predict their amount.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with tracking information.
Delays We are not responsible for delays caused by customs, weather, or other circumstances beyond our control.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your contact email] so we can resolve the issue promptly.